More actions
| IPhone X - 12 Pro Max Fix A problem was detected with the TrueDepth camera | |
|---|---|
| Device | IPhone X, IPhone XS, IPhone XS Max, IPhone XR, IPhone 11, IPhone 11 Pro, IPhone 11 Pro Max, IPhone 12, IPhone 12 Mini, IPhone 12 Pro, IPhone 12 Pro Max |
| Affects part(s) | Dot Projector |
| Needs equipment | JC Programmer |
| Difficulty | ◉◉◌◌ Medium |
| Type | |
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Problem description
The iPhone works fine but you are unable to set up Face ID and the message "a problem was detected with the TrueDepth camera. Face ID has been disabled". This problem is common on water-damaged devices.
Symptoms
- The iPhone displays the message: A problem was detected with the TrueDepth camera. Face ID has been disabled.
Solution
This issue is related to a component called dot projector.
In this guide we will be using the Tag-On method, so you will need to acquire the right flex for your device
Diagnostic Steps
The dot projector is located right next to the front camera.
In this guide we will use the "JC" tools to diagnose and fix this issue, you can use JC V1S, JC V1SE, JC V1S Pro, the process is the same in all devices.
The first step is to remove the dot projector from the phone and connect it to the machine and click on read, the machine will test the component and tell you if it's faulty like this.
Repair Steps
In this guide we will be using the "Tag-On" method.
Install JC repair software on a computer, and open the program.
Connect your iPhone without the dot projector to the computer and turn it on and authorize USB data transfer.
Connect the programmer that you are using to the computer and go to the repair fitting section and click on connect.
With the dot projector connected to the programmer, click on "Activate Repair", a small pop-up window will appear, click on activation.
Note: There are two types of boards for these programmers, one that has a USB-C port on top and one that has two big caps, if you have the version with the USB-C port you must connect it to a fast charging power brick.
After clicking on activation wait until the window shows up "Activation Complete!"
After "Activation Complete!" success you can disconnect the dot projector from the programmer, and connect your flex, on the JC repair program click on Detect, and it showed, detect the flex.
Next click on Write From AI, a small pop-up window will show up, select your device and click on "OK", and it will write the information to the flex.
After writing the information to the flex you can disconnect the flex from the programmer and the iPhone from the computer.
Now we need to connect our programmed flex to the dot projector and fit it on the phone, for this we will need to do a bit of Origami.
To do this bends the best way is to follow the Official guide by JC on Youtube.
After doing the bends install the dot projector back to the iPhone.
Final Testing
Set up Face ID in settings.
After setting up, lock the device and see if it will unlock.