How To Fix an iPhone 15 Pro That Randomly Restarts

How To Fix an iPhone 15 Pro That Randomly Restarts
Device	iPhone 15 Pro, iPhone 15 Pro Max
Affects part(s)	Main Logic Board
Needs equipment	Screwdrivers, known good parts, spudger
Difficulty	◉◌◌◌ Easy
Type	Part replacement

Problem description

There are many reasons that could cause an iPhone 15 Pro and iPhone 15 Pro Max to randomly restart every few minutes. For the iPhone 15 Pro series, there are some sensors within the parts of the phone that are required to be plugged in & detected. Otherwise, the phone restarts on its own.

The most common for iPhone 15 Pro series are:

• Charging Port Flex - This is the flex towards the bottom of the phone. It is easily damaged with a drop & the back glass is breaks. Or when someone has repaired the back glass.
• Back Glass/Wireless Charging Flex - This is the flex that wraps around the logic board & controls the power button.
• Bad Battery - If the battery is defective or goes bad, it can cause restarting problems.

Symptoms

• After a back glass repair, the iPhone will restart on its own every few minutes
• After a hard drop, the iPhone will restart every 3 minutes.
• After a screen repair, the iPhone will bootloop every 3 minutes
• After replacing the charging port flex, the device will auto restart on its own randomly.
• The iPhone will reboot randomly when using it.
• The iPhone will seem to freeze and restart every 2-5 minutes.

Solution

Diagnostic Steps

Before you start blindly replacing parts, it's important to try to confirm what is causing the restarting issue by reviewing the Panic Log file. This is a file that is generated by the Operating System, to document the fault causing the restart.

An example of panic log files you'll find in the iPhone when it has been randomly restarting.

To find the panic log on the device, go to Settings-> Privacy-> Analytics & Improvements-> Analytics Data-> Scroll down to the files starting with "panic-full..." & click on the most recent dated file.

Then you'll want to scan through the text for keywords that may point you to the cause.

For this model, look for where it says "SMC PANIC - ASSERTION FAILED" ... "Sensor Array" .. "0x...."

If you see:

• 0x300000 - It's the Charging Port Flex
  • Make sure this flex is plugged in
  • Check that no flex is torn, liquid damaged, defective
  • Test with OEM or Premium. Aftermarket Flexes have a high defect rate
  • Diode mode the FPC connectors for any fault
• 0x400000 - It's the Wireless Charging Flex on the Back Glass
  • Make sure this flex is plugged in
  • Check that no flex is torn, liquid damaged, defective
  • Test with OEM or Premium. Aftermarket Flexes have a high defect rate
  • Diode mode the FPC connectors for any fault
• 0x700000 - It's 2 problems: Charging Port Flex and Wireless Charging Flex
  • Make sure both flex cables are plugged in
  • Check that no flex is torn, liquid damaged, defective
  • Test with OEM or Premium. Aftermarket Flexes have a high defect rate
  • Diode mode the FPC connectors for any fault
• 0xa1 - It's a battery data issue.
  • Sometimes you'll see the battery percentage fluctuate or you'll randomly get a "non-genuine" message.
  • Check the battery connector pins. Sometimes they can bend out & battery won't make good contact.
  • Diode mode the battery connector pins & compare them to known good board
  • Test with a known good battery
  • Replace the battery connector

iPhone 14 Pro Max - This panic log says 0x41, which is related to battery data is missing.

Example of what you'll see in a panic-full file, where when there's a bad prox flex and bad charging port flex causing the 3 min restart.

Alternatively, you can use a tool like the iDevice Panic Log Analyzer, which will download the panic logs from the device & display them on the PC & give you suggestions to possible solutions. It makes it easier to browse the panic log file.

Example of what you'll see in a panic-full file, where when there's a bad prox flex and bad power button flex causing the 3 min restart.

Also check out www.PanicFull.com which allows you to upload the panic log file & have it analyzed for free.

Both of these tools just give suggestions, which aren't always correct, as there is no official solution list from Apple. So many solutions are just suggestions based on hearsay, rumors or just guesses.

For situations where you don't see the above examples, you'll have to read through the top portion of the panic log & try to decipher what could be the root cause. Look for keywords you may recognize.

Repair Steps

When trying to solve for these issues, make sure to replace the appropriate flex with an OEM or Premium flex.

It is also a good idea to keep a known good power button flex & charging port flex in your bench, for testing only. There are reports of even NEW flexes being bad. So you have to keep known good flexes on hand at all times, so you don't waste your time troubleshooting with possibly bad flexes.

In scenarios where you have the appropriate flexes plugged in, but it still restarts, then you either have:

• Bad or damaged flex
• Low quality aftermarket flex
• Other flex cables that are Liquid Damaged

Please note: You MUST have the required flex cables, (Charging port flex, Wireless Charging Flex, etc) plugged in. Otherwise, it WILL restart. You cannot troubleshoot this step by unplugging the bad flex.