More actions
| EliteBook 850 G5 Windows HP Hotkey Support | |
|---|---|
| Device | |
| Affects part(s) | |
| Needs equipment | |
| Difficulty | |
| Type | |
Problem description
Hewlett-Packard automatically pushes a firmware update through the Windows updater that opens blank windows when some function keys are pressed.
Symptoms
- After pressing the brightness or volume keys, a small blank window appears titled "HP Hotkey Support".
Solution
Install the correct driver with the link below and disable the bad driver.
Diagnostic Steps
Press brightness/volume keys in Windows and see if blank window appears.
Repair Steps
Windows 10
- Download https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe and install the correct driver.
- Press the windows key + R. Type services.msc and press enter.
- Scroll down to "HP Hotkey" and adjust the settings for the two services below by right clicking > start/stop and properties menu.
- "HP Hotkey Service" should be running, automatic startup. This is the correct driver.
- "HP Hotkey UWP Service" should be stopped and disabled. This is the defective driver.
- The bad firmware will automatically update occasionally and you will need to disable the bad driver again.