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==== Windows 10 ==== | ==== Windows 10 ==== | ||
# Download https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe and install | # Download https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe and install this driver. | ||
# Press the windows key + R. Type services.msc and press enter. | # Press the windows key + R. Type '''services.msc''' and press enter. | ||
# Scroll down to "HP Hotkey" and adjust the settings for the two services below by right clicking > start/stop and properties menu. | # Scroll down to "HP Hotkey" and adjust the settings for the two services below by right clicking > start/stop and properties menu. | ||
## "HP Hotkey Service" should be running, automatic startup. This is the correct driver. | ## "HP Hotkey Service" should be running, automatic startup. This is the correct driver. | ||
## "HP Hotkey UWP Service" should be stopped and disabled. This is the defective driver. | ## "HP Hotkey UWP Service" should be stopped and disabled. This is the defective driver. | ||
# The bad firmware will automatically update occasionally and you will need to disable the bad driver again. | # The bad firmware will automatically update occasionally and you will need to disable the bad driver again. | ||
## To prevent HP from pushing the bad firmware, you may disable all drivers from updates by following the steps. | |||
## Press Win + R then type '''gpedit.msc''' then press enter. A new window should pop up. | |||
## Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Update. | |||
## On the menu on the right, double click on "Do not include drivers with Windows Updates" and set to enabled. | |||
## Note that you will have to keep an eye out for important BIOS/driver updates manually using the HP product page. | |||
Latest revision as of 19:03, 6 August 2025
| EliteBook 850 G5 Windows HP Hotkey Support | |
|---|---|
| Device | EliteBook 850 G5 |
| Affects part(s) | Windows OS |
| Needs equipment | None |
| Difficulty | ◉◌◌◌ Easy |
| Type | Software |
Problem description
Hewlett-Packard automatically pushes a firmware update through the Windows updater that opens blank windows when some function keys are pressed.
Symptoms
- After pressing the brightness or volume keys, a small blank window appears titled "HP Hotkey Support".
Solution
Install the correct driver with the link below and disable the bad driver.
Diagnostic Steps
Press brightness/volume keys in Windows and see if blank window appears.
Repair Steps
Windows 10
- Download https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe and install this driver.
- Press the windows key + R. Type services.msc and press enter.
- Scroll down to "HP Hotkey" and adjust the settings for the two services below by right clicking > start/stop and properties menu.
- "HP Hotkey Service" should be running, automatic startup. This is the correct driver.
- "HP Hotkey UWP Service" should be stopped and disabled. This is the defective driver.
- The bad firmware will automatically update occasionally and you will need to disable the bad driver again.
- To prevent HP from pushing the bad firmware, you may disable all drivers from updates by following the steps.
- Press Win + R then type gpedit.msc then press enter. A new window should pop up.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Update.
- On the menu on the right, double click on "Do not include drivers with Windows Updates" and set to enabled.
- Note that you will have to keep an eye out for important BIOS/driver updates manually using the HP product page.