iPhone 11 Pro/Pro Max

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iPhone 11 Pro / Pro Max Problems & Solutions. Both models have virtually have the same logic board, except for 1 resistor that tells it which model is it.
Problem Solution
No Power

Pull 2A or more before prompt to boot on DC Power Supply

Do a full visual inspection of the board and check for water damage under the stickers on the back. Remove the foam around the connectors to get a better look at everything. You're looking for any signs of corrosion on or around components and ICs.


If there is no water damage, is is most likely a shorted capacitor on any of the below lines:

  • PP_VDD_MAIN — This is the most likely line to be shorted
  • PP_VDD_BOOST — This line is usually shorted when it's not VDD MAIN
  • U_NFC - In some cases, the chip itself can crack & cause a short within the bottom board.


You'll need to inject voltage (4 V / 2 A) directly into the line you measured as short and use freeze spray (see here https://youtu.be/3MtLSQJvQxI) or thermal camera (see here: https://youtu.be/fkd4iDjgfvc) to spot the capacitor that is shorted.

In these cases, you can just remove the shorted capacitor and not replace it. The device will function normally with no negative effects.

Replacing it means you are adding more heat to the board to reinstall it, which increases the risk of something going wrong.

If you have a case of water damage, then you'll have to pay attention to the spots on the board where there's signs of water damage.

Often, you'll find corrosion on capacitors but also under ICs.


Since this is a 2 layer board, you can split the sandwich into 2 separate parts, top board & bottom board.

  • Then you can check to see if the short is still present when connecting the top layer to the DC Power Supply by itself.
  • If the short is still present, the culprit will be on the top board somewhere
  • If the short clears, then the short is present on the bottom board.
    • So in this case, you can inject voltage into the bottom board to find the short.


Please Note: If you are using a DC power supply to inject voltage through the battery connector, like using an iPower Pro or DT880 (see here https://youtu.be/rawjB9yxe1A), be aware that Yangtze may heat up instantly. This is because the battery connector line PP_BATT_VCC connects to PP_VDD_MAIN through it, which creates lots of heat. In most cases, the short is not the chip itself, but a shorted cap. In rare cases, it's Yangtze itself. So try removing it & check if there's any shorts under Yangtze. If not, then the issue was Yangtze and you'll need to replace it.

No Power — After prompt to boot on DC power supply, current jumps back and forth from 0 A to 320 mA, then 0 A to 1.4 A, then 0 A to 500 mA, and so on

Symptoms:[edit | edit source]

  • No current draw before prompt to boot on DC power supply
  • After prompt to boot, you see the current jump quickly between 0 A and various values, like 0 A > 320 mA > 0 A > 1.4 A > 0 A > 500 mA

Solution:[edit | edit source]

  • Check for shorts around NAND
  • Usually you'll find these lines with a shorted capacitor:
    • PP2V63_NAND
    • PP1V8_NAND
    • PP0V9_NAND
  • If so, find the shorted capacitor by injecting voltage


Here's a video tutorial of an iPhone 11 Pro with this same issue.https://youtu.be/1sboZLnURIc


Please note: PMIC (U1801) will often show lots of heat if you're testing with the DCPS connected through the battery connector but it's not the cause of the short. The short is at the capacitor next to NAND, but since you're connected to the battery connector, the current has to flow through PMIC to get to the short cap, hence the PMIC heats up.

No Service

Always "Searching.." or "No Service"

Symptoms:[edit | edit source]

  • Here are the symptoms for cellular signal issues
    • With no SIM Card installed, the phone is always "Searching..." or "No Service".
      • A working phone will show "No SIM" with no SIM Card installed.
    • Dial *#06# in the phone app, and nothing happens
      • A working phone with no Baseband issue, will make the IMEI pop up.
    • If you go to Settings > General > About > Model Firmware is blank

Troubleshooting & Solutions:[edit | edit source]

Sandwich separation

  • Split the sandwich & check for ripped pads on the top layer
    • If so, try to fix the ripped pads by scratching out the vias/traces & rebuild the pads using solder lugs
  • If no obvious bends, then test the 2 layers with the iSocket type of jig. This allows you to connect the 2 layers without soldering, for testing purposes. Note: Sometimes the phone needs to be restored or updated.
  • See if the above symptoms are resolved. If so, sandwich the 2 layers back together & fully test with an active SIM & make sure all functions work
    • Including making a phone call & checking for sound through phone call
    • No sound during a phone call points towards a bad sandwich reball or separation


Cracked "WTR"

  • WTR is the transceiver chip, labeled "U_XCVR" on this model
  • It is often cracked, so visually check it for any cracks on the physical chip.
  • Part# on the chip itself: 5765
  • If the chip is cracked, replace it, re-sandwich the board & test again.


Bottom Board Swap

  • Doing a bottom board swap is an easy way to rule out the whole cellular circuit, as it's pretty much all located on the bottom board.
  • You do need to transfer the BBCPU, BB Eeprom & WiFi.
  • You should consider swapping over NFC as well, although it's not required.


BBCPU Reball

  • You can considering trying a BBCPU reball to see if this fixes the baseband issue
  • This is good for someone who doesn't have a replacement bottom board available.
  • Although there's a lower chance of success, as baseband issues aren't always a BBCPU reball solution.
    • It could be BBPMU
    • Or some other part of the complex circuit.


Please note: If you attempt the above repairs, but it's still stuck in "Searching..." or "No Service", then flash an update (DO NOT RESTORE). This can sometimes solve the issue. Not sure why it is needed sometimes.

If a phone with a baseband problem is restored, then the iOS software will "erase" the IMEI (baseband info) in the phone and will require the board issue to be fixed, then restored again, so the software will bring back the IMEI.

If you restore, and still has no IMEI, then a baseband/board issue is still present on the board. That will need to be fixed, then restored again.


All measurements for Baseband is correct, but signal is in and out

  • Short on VFE_HI_3V15. The following is normally shorted 707-1, 707-2
  • Short on RFFE_XCVR_TO_LBTX_CLK. The following is normally shorted C1505_K-1
  • Short on RFFE_XCVR_TO_HBTX_CLK. The following is normally shorted C1504_K-2
No WiFi or No Bluetooth

WiFi button is grayed out

Symptoms:
  • WiFi button is grayed out
  • Bluetooth button is spinning forever
  • Sometimes Bluetooth works, but no WiFi


Solution:

  • In majority of cases, the cause will be due to the 2 layer sandwich board has separated.
  • Split the sandwich, fix any ripped pads that may be present, reball & re-sandwich the board
Unable To Activate

Symptoms[edit | edit source]

  • If a phone has been restored and stuck at the Hello screen
  • You try to activate and get the "Unable To Activate" screen

Solution[edit | edit source]

There are 2 potential causes

  1. Baseband issue. See above Baseband Issues for solutions
    1. See if it has the IMEI in the info "i" page. If it's missing, then it's a baseband issue.
  2. NFC issue due to the sandwich separation or damaged NFC.
Stuck in DFU Mode

Error 4014

Symptoms:[edit | edit source]

  • You get no image from the screen
  • You plug into computer and iTunes/3U tools detects it in DFU mode
  • If you try to Update or Restore, you get these results:
    • iTunes Error Code: Error 4014
    • 3u Tools Easy Flash: Fails at 19%

Cause:[edit | edit source]

  • Error 4014 is usually "NAND not detected".

Solutions:[edit | edit source]

  • Check the caps around NAND to see if they're shorted.
    • If there's a short, remove the shorted cap and try to boot the phone up.
  • If no short, pull the NAND & checked for ripped pads
    • If ripped pads, you'll need to repair the pads, reball NAND & place it again
  • and connect it to the JC P11F NAND programmer and see if it's readable
    • If it doesn't read, the NAND is dead and needs to be replaced
    • If it does read a NAND, then you can reball NAND and install it again. The phone should boot right up.
Phone freezes at the last digit of the pin code Symptoms:
  • Phone boots fine
  • Type in your pin code & at the last digit, it freezes, keeping that digit highlighted for about 30-60 seconds
  • Then the screen restarts and you're back at the pin code screen.


Solution:

  • Usually it's a sandwich issue, so follow the above "No Service" steps to solve the problem
    • Sandwich reball
    • Or Bottom Board Swap
  • If you do a bottom board swap, without transferring the original NFC, the phone will go through a "swipe to recover" screen in most cases, where you put in the pin code, it loads a white "Attempting Data Recovery" screen & takes about 10-20 minutes.
  • This is basically the operating system rewriting the NFC chip, so it can unlock.
  • Then, the phone will work fine afterwards
No Image

Screen stays black

Symptoms:
  • Turns on but displays nothing on the screen
  • You can see it's charging over 1A
  • It makes noises & vibrates (but not always)
  • Tested with known good screen, but still no image.


Solution:

It's super common for the PP3V0_DISPLAY filter, FL5783, to either fail or short to ground due to liquid damage on it.

  • Diode mode the display connector, J5700, and check for any abnormal readings
  • Most likely, you'll find PP3V0_DISPLAY_VCI_CONN as OL, instead of 0.647
  • This is pin 16
  • If it's OL at the connector, then most likely the filter FL5783 is bad & needs to be replaced.
  • If it's shorted to ground with a 0.000 reading, then clean underfill around it & check for corrosion.
Error 9

Error 35

Both Error 9 and Error 35 have the same behavior


Symptoms:

  • Bootlooping
  • Attempted Update or Restore & it failed with Error 9 or Error 35
  • 3U Tools Flash will fail at 20%


Solution:

  • This requires NAND to be replaced.

Compatible NANDs[edit | edit source]

For iPhone 11, 11 Pro, 11 Pro Max, you can use the NAND of any of the following devices interchangeably:

  • iPhone 8/8 Plus
  • iPhone X
  • iPhone XS/iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro/iPhone 11 Pro Max
  • iPhone SE 2 (2020)

NAND Programming Process[edit | edit source]

Requirements

In order to successfully replace the NAND, you'll need the following from the original device or NAND and write it to the replacement NAND, otherwise it won't activate.

  • SN (Serial Number)
  • WiFi Mac Address
  • BT (Bluetooth) Mac Address

It's also recommended you set these to the correct values, but technically will function fine if you put different values

  • Region (USA, China, Japan, UK, etc.)
    • LL/A is for USA
  • Color (Black, White, Rose Gold, Red, etc.)
    • This sets the boot up color of the screen. iPhones with a white screen will boot with a white background and black Apple Logo and vice versa for black screen devices.

Tools[edit | edit source]

You can use any NAND programmer that supports iPhone 11, 11 Pro, 11 Pro Max

JC P11F seems to be the most popular.


Unfortunately, there is no USB NAND programmer that uses Purple mode. So the iRepair P10 will NOT work.

What if I don't have the original NAND data?[edit | edit source]

You can get the required NAND info from above, by reading the original NAND from the device.

In most cases, you should be able to read the NAND data.

If it can't, you'll need to find it elsewhere

  • GSX report (You'll need to find someone who offers this service)


Sometimes, the GSX report service is not available.


Without the original NAND data, you'll never be able to activate the device unfortunately.


After replacing the NAND, you'll need to restore the device & it should be fully functional afterwards.


Random rebooting (usually after ~3 minutes after boot) iPhone 11 Pro/11 Pro Max models require certain sensors to be detected by the operating system, otherwise it will reboot every 3 minutes & record this error in the panic log.


For iPhone 11 Pro or Pro Max, there are 3 sensors that must be detected.

On the Charging Port, there is:

  • Mic1
  • Prs0


On the Power Button Flex, there is:

  • MIc2
To find the panic log on the device, go to Settings-> Privacy-> Analytics & Improvements-> Analytics Data-> Scroll down to the files starting with "panic-full..." & click on the most top one.
Example of a Panic Log


Alternatively, you can use a tool like the iDevice Panic Log Analyzer, which will download the panic logs from the device & display them on the PC & give you suggestions to possible solutions. It makes it easier to browse the panic log file.


If you find the above errors, replace the appropriate flex with an OEM or Premium flex.

It is also a good idea to keep a known good power button flex & charging port flex in your bench, for testing only. There are reports of even NEW flexes being bad. So you have to keep known good flexes on hand at all times, so you don't waste your time troubleshooting with possibly bad flexes.


In scenarios where you have the appropriate flexes plugged in, but it still restarts, then you either have:

  • Bad or damaged flex
  • Low quality aftermarket flex
  • Other flex cables that are Liquid Damaged


Please note: You MUST have the required flex cables, Power Button & Charging Port, plugged in. Otherwise it WILL restart. You cannot troubleshoot this step by unplugging the bad flex.


See this video for a full tutorial on reading the panic logs & how to use the iDevice Panic Log Analyzer tool: https://www.youtube.com/watch?v=QaJLYbtuCGA

A list of other panic log errors that may encounter: https://vccboardrepairs.com/panic-log-list/

Important Display Message This is a very complicated repair that requires good micro soldering skills and equipment. There is a high chance of ruining your new screen. See this video for reference https://youtu.be/agq2HPK-WqY
Truetone button is greyed out/not working The Truetone function of the display will not work if the screen has been replaced, regardless of the screen being an original pulled or refurbished display. One way to get it working is by transferring the serial code from the old display to the new. This can be achieved with a multi-functional programmer like this one [1]. Be careful when copying the serial because you can easily overwrite the serial from the display you want to copy from.
Bootlooping

Error 4013

Symptoms:
  • Shows apple logo for about 5 seconds, then blank, then apple logo, then blank
  • Sometimes it shows a green flash for a second
  • If you try to flash an update or restore, it fails right away with an Error 4013
  • If you flash on 3u tools, it fails at 19%


Solution:

Flex Cables:

  • Step 1 in this case is always unplug all the flex cables.
  • Ideally test the board with known good Screen, Battery & Charging Port.
  • If it boots, then one of your flexes is the cause.
    • 99% of the time, it is the ear speaker flex. The Flood Illuminator and/or the ALS has liquid damage.
    • The ear speaker flex is paired to the logic board for Face ID.
    • If you want to keep Face ID, you'll need to repair the flex. If Face ID is not important, then you can just replace the flex.
      • To repair the flex, you'll have to desolder the component & clean out all the corrosion, then place them back.
      • If the corrosion is too severe & it damaged the flex, then you'll need to swap the Flood Illuminator and ALS to a new flex, otherwise, you'll lose Face ID.
    • In some cases, another flex can cause this issue like a bad charging port.
      • In this case, just replace the flex


Please Note: If the phone is stuck in Recovery Mode because it failed at the Error 4013, you have 2 options

  1. Kick the device out of Recovery Mode using 3U Tools. In the main screen of 3U Tools, you'll see a button that says "Exit Recovery Mode"
  2. You can attempt another update or restore.

Assuming you fixed the root cause of the bootlooping issue, the above 2 options should get you a working phone.

If it still fails at 4013 or still bootloops, then you haven't solve the issue.

FPC Connectors diode mode readings

Use these diode mode maps as a guide to troubleshoot a problem. You must use the RED PROBE on ground and the BLACK PROBE on the pin you are measuring.

For example: you are troubleshooting a no backlight situation, so you probe the pins on the display FPC that correspond to backlight. If a pin says you should read 0.65 and you are reading OL or a short to GND then that's where you need to go.

If instead of getting 0.65 you read 0.58, move on to the next one, remember every multimeter is different and even slight differences in temperature affect this readings. What you are looking for is extreme differences in values, if you are expecting some value and you get a short to ground that is where it is more likely to be your issue.

Display connector (J8000)[edit | edit source]

Diode mode for iPhone 11 Pro Display connector. Pin 1 goes towards bottom left, pointing to the battery connector.

Touch connector (J8100)[edit | edit source]

Diode mode for iPhone 11 Pro Touch connector. Pin 1 goes towards bottom left, pointing to the battery connector.


Diode mode for iPhone 11 Pro Touch connector. Pin 1 goes towards bottom left, pointing to the battery connector.

Charge port / dockflex Connector (J8200)[edit | edit source]

iPhone 11 Pro DockFlex charge port connector. Pin 1 goes to the top left under the front camera bracket.

Battery connector (J7010)[edit | edit source]

iPhone 11 Pro battery connector. Pin 1 goes to top right, towards the rear camera cluster.

Rear camera Connectors (J7200, J7300, J7400 )[edit | edit source]

J7200 "regular" camera

iPhone 11 Pro rear camera connector. For J7200 Pin 1 goes towards the bottom left, pointing to the battery connector.


J7300 telephoto "zoom" camera

iPhone 11 Pro rear camera connector. For J7300 Pin 1 goes towards the bottom left, pointing to the battery connector.


J7400 superwide camera

iPhone 11 Pro rear camera connector. For J7400 Pin 1 goes towards the bottom left, pointing to the battery connector.

Front front flex connector (J7900)[edit | edit source]

iPhone 11 Pro front flex connector. Contains the Flood Illuminator proximity sensor, ambient light sensor, earspeaker. Pin 1 goes to bottom left, pointing towards the battery connector.

Front camera connector (J7600)[edit | edit source]

iPhone 11 Pro front camera connector. Pin 1 goes to top left, towards front camera bracket.

Dot Projector connector (J7800)[edit | edit source]

iPhone 11 Pro Dot Projector, responsible for FaceID. Pin 1 goes to top left, under the front camera bracket.

IR Camera (J7830)[edit | edit source]

iPhone 11 Pro IR Camera. Pin 1 goes to top left, under the front camera bracket.

Power Button Connector (J7700)[edit | edit source]

iPhone 11 Pro Power Button connector. Pin 1 goes to top left, under the front camera bracket.

Top Antenna (J_UAT_K)[edit | edit source]

iPhone 11 Pro upper antenna

iPhone 11 Pro upper antenna connector

Lower Antenna (J_LAT)[edit | edit source]

iPhone 11 lower antenna connector

Wireless Charging Coil (J7100)[edit | edit source]

iPhone 11 charging coil connector