Editing Standards (section)

=== Customer Service ===

{|class="wikitable sortable" style="text-align: left;"
|-
| '''Rule number'''
| '''Recommendation'''
| '''Explanation'''
|-
| 37
| If the customer is adamant that they want to go through with a repair that may not fix the issue, tell the customer that the repair that is being done may not fix the issue that they are having. Strongly discourage them from doing this several times.
| Customers will not hold themselves responsible if they prescribe a repair for themselves that is ineffective, they will hold us responsible. You should always have the best interest of your customer at heart, and that includes saying "no" to work that will not repair the problem, even if you stand to profit from doing the work.
|}